Fortius Clinic launches a patient app

NEWS - 23RD MARCH 2017

Fortius Clinic’s new app allows patients to take control of their own appointments, reminders and payments

Fortius Clinic, a private orthopaedic and sports injury group, has announced the launch of a new patient app, which aims to streamline the patient pathway, allowing patients to take control of their own appointments, reminders, payments and more. The iOS app is designed to make every step of a patient’s journey as quick, efficient and simple as possible. Each patient will now be able to book new consultations, follow-ups and imaging appointments, upload and view documents, pay outstanding balances and check payment history.

Although the majority of patient interactions with healthcare organisations are predicted to be mobile by 2018, the limited availability of mobile apps that can easily and securely integrate with legacy clinical information systems remains a major barrier.

Chief executive Jim McAvoy says: “Designing a patient-centric experience might feel natural to a customer service organisation, but it requires a cultural shift in many parts of the healthcare industry. Too often our processes exist as a function of our internal systems and the patient experience is about keeping back end systems and processes ticking over.”

Harnessing data
The app development was led by Fortius Group company Fortius Digital, which deployed a proprietary technology platform based on open source software to harness the data provided by the group’s transactional systems.

“From the outset, Fortius has identified the capture, harnessing and analysis of data as major differentiators,“ says Jim McAvoy. “Re-imagining the patient experience in a world awash with data is a must. We have a responsibility to use the data we collect for the benefit of our patients—to make their lives better, not ours. This new app is a major step forward in our progress towards the provision of digital healthcare—it will improve the Fortius experience and deliver consistency in every touchpoint our patients have with our business.“

In developing the app, the Fortius Digital team worked with Nimbletank, an award-winning mobile and digital agency. Johnny McAvoy, founder of Fortius Digital and leader of the Fortius internal project team, explains: “Delivering change requires talent—people who can stay focused on the goal but most importantly can work together around a shared objective. We chose Nimbletank as our development partner because they were in tune with what we were trying to do. Throughout the project they worked collaboratively with our internal team, playing to the respective strengths in the partnership to create a solution that is simple, innovative, and effective.”

To find out more, or to register for the App, visit the Fortius website